Refund and Returns Policy
Welcome to ZelishMart. We strive to ensure that our customers are satisfied with every purchase. If you are not completely satisfied with your order, please review our Refund & Returns Policy below.
Returns
You may request a return within 7 days of receiving your order if:
- The item is damaged, defective, or incorrect.
- The item is unused, unworn, and in its original packaging.
- All tags, accessories, manuals, and included items are returned with the product.
Non-Returnable Items
The following items cannot be returned unless they are defective or damaged upon arrival:
- Personal care and hygiene products
- Perishable goods
- Customized or personalized items
- Gift cards and digital products
- Items marked as “Final Sale” or “Non-Returnable”
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.
If approved:
- Refunds will be processed within 7–10 business days.
- Refunds will be issued using the original payment method whenever possible.
- Shipping charges are generally non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the item received
- A brief description of the issue
We will arrange a replacement, exchange, or refund as appropriate.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process described above.
Exchanges
We offer exchanges for defective, damaged, or incorrectly shipped products, subject to stock availability.
Return Shipping
- If the return is due to a damaged, defective, or incorrect item, ZelishMart will bear the return shipping cost.
- For all other eligible returns, the customer may be responsible for return shipping charges.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
ZelishMart
Email: shop@zelishmart.com
Phone: +92 323 8998519
We are committed to providing a smooth shopping experience and will do our best to resolve any concerns promptly.
Note: This policy complies with general e-commerce best practices and may be updated from time to time without prior notice. Replace the contact details above with your actual business information before publishing.